Our work was based on numerous written remarks in open questions from an online survey, many of which suggested solutions and many of which expressed annoyance at inconsiderate drivers.
The process we devised sought to ensure that the meeting was participative and produced an outcome. Residents apparently were expecting a conventional public meeting in which councillors said something from the front, were shouted at by a few worked-up voices from the rows, and nothing much changed as a consequence.
Instead we ensured that people had the chance to shape their own agenda; had the opportunity to augment and comment, in groups, on every live proposition as it was passed round; using specially printed sheets which included a street map; and they had the chance to vote, at the end, on preferred options to address the parking problem. It was local participative democracy in action.
We have now been asked to carry out further analysis to support the outcome of the meeting.